Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your Tradizer subscription at any time. Cancellation is easy and takes just a few clicks.

How to Cancel:

• Log in to your Tradizer account
• Go to Settings → Subscription
• Click "Cancel Subscription"
• Follow the confirmation steps

You can also contact us at support@tradizer.com.

Your cancellation will take effect at the end of the current billing cycle. You will retain access to Pro features until then.

2. Refund Eligibility

We offer a 14-day money-back guarantee for initial subscription purchases. If you are not satisfied with our service, you may request a full refund within 14 days of your first payment.

To request a refund, contact us at support@tradizer.com.

3. Renewal Refunds

Refunds for subscription renewals are handled on a case-by-case basis. If you forgot to cancel before a renewal, contact us within 48 hours of the charge and we will do our best to accommodate your request.

4. Exceptional Circumstances

Refunds outside the standard 14-day window may be considered for:

• Technical failures that prevent you from using the platform
• Extended service outages
• Other circumstances at our discretion

5. Processing Refunds

Approved refunds will be processed via our merchant of record, Paddle.com, and credited back to your original payment method within 5-10 business days.

Please note that while we process refunds promptly, your bank or payment provider may take additional time to reflect the credit on your statement.